Covid-19 Update

Dear Valued Policyholders:

 

As the Coronavirus (COVID-19) increases its impact on our communities, we feel it is important to share information with you regarding our preparedness and practices. 

Hutchins & Threatt Insurance has a comprehensive business continuity plan in order to best meet our commitments to our policyholders and employees. Although the situation remains fluid, we are committed to learning new information, remaining nimble, and communicating our plan.

 

Effective Monday, March 16th, 2020, we are implementing a hybrid remote work policy. All business functions which can be performed remotely will be done in that fashion, we will have downsized teams who will rotate shifts and exhibit social distancing while they do their work here on site. Our office hours will remain 9:00 AM – 4:30 PM EST. but we ask that you refrain from personal visits unless absolutely necessary.

 

In order to service you, our policyholder, to the best of our ability, we ask that you help us by taking these simple steps:

 

  • Please use electronic communication to alleviate potentially extended call wait times.
  • Please use our electronic capabilities in lieu of in person visits.
  • Please use electronic web submissions and email over paper-based communication.
  • Please make payments directly to the carrier, refer to your billing statement, online or by mail. We are actively responding to our billing email and voicemail messages. 

 

We remain committed to learning more about COVID-19 by monitoring local, state, federal, and international reports. We strive to exhibit common sense, practice healthy habits, and maintain flexibility to change course if necessary.

 

Hutchins and Threatt Insurance sincerely hopes that your personal and work communities remain healthy and safe.

 

We appreciate your loyalty to us and look forward to getting back to business as usual as soon as possible.

 

Sincerely,

 

Hutchins & Threatt Insurance Team

  • MAIN OFFICE:

    488 Boston Post Rd East
    Marlboro, MA 01752